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Privacy policy

Privacy requirements

De Waldhoorn, located at Dorpsstraat 2 6731 AT Otterlo, is responsible voor the processing of personal data as shown in this privacy declaration.

Contact detials:

www.de-waldhoorn.nl Dorpsstraat 2 6731 AT Otterlo +31318591239

Seerske Zwiers is the data protection officer van De Waldhoorn she can be reached through communicatie@de-waldhoorn.nl

personal data that we process

De Waldhoorn processed your personal data because you use our services and/or because you provide these information to us yourself. Below you will find an overview of the personal data that we process:

  • First and last name
  • Gender
  • Date of birth
  • Telephone number
  • Email address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website

We request these information of contractual necessity for correct recording of your reservation and to contact you regarding your reservation when needed. You will also receive a confirmation and reminders for your reservation by e-mail and possibly by a text. After you’ve been with us we possibly send you an email so ask your opinion about your visit.
If you also give us your explicit permission for this by registering for the newsletter, your e-mail address will also be used to keep you informed of our activities and promotions through e-mail. However, you can unsubscribe at any time.

IP-Address
Your IP-address is being registered on the moment that you make a reservation. This is used  for one thing to determine your location (country) and adjust the content of the reservation flow.
On the other hand the IP address is registered with the reservation to prevent fraud. We don’t identify you based on your IP address.

Special and/or sensitive personal data that we process

Our website and/or service does not have the intensity to collect information about website visitors that are younger than 16 years. Unless they have permission of there parents or guardian. However, we can’t check whether a visitor is older than 16. We therefor advise parents to be involved in their Children’s online activities in order to prevent data being collected about children without parental consent. If you are convinced that we collected personal information about a minor without your permission, please contact us through communicatie@de-waldhoorn.nl, than the information will be deleted.

By who/in which system will your information be processed?

We appeal to the third parties below to be able to carry out part of the agreement with you. We ensure that each of these third parties also comply with this privasy policy.

Resengo
We use the system from www.resengo.com as main system for the management of our reservation data.
Resengo will not use your personal data in any way for commercial or other purposes without clear permission, which you can only give on the Resengo platform itself. By only book with us you never give your explicit permission for this.
When you book, a passive profile will be created on the Resengo platform. This is to be able to perform a matching based on e-mail address with the already existing profiles in the database to prevent duplicate registrations and to ensure that your personal reservations are grouped in your own name.
Incase your reservation is not compleet, your e-mail address will be stored temporarily to give you the option to complete the reservation. At that time, your e-mail address will only be stored within the Resengo platform and therefore not communicated to us.
When you provide the data to us by telephone, we will enter it manually on the Resengo platform and a matching will also be made based on the e-mail address, the combination of surname and date of birth (if you have stated what your date of birth is) or mobile phone number.
If you wish to make use of the option to invite friends in the reservation flow, you will first be asked to activate your passive profile on the Resengo platform in accordance with the applicable privacy policy.
Resengo never gives personal data to third parties for commercial purposes. Resengo does not engage in direct marketing (commercial mailings, possibly based on profiling) with your personal data without your expicit consent. You can always revoke this permission once you’ve given it.
Currently it is not yet possible to have your data profiles on Resengo and therefor you can’t give permission for it. if this changes in the future, you may therefor be asked for your permission.

Ingenico
We use Ingenico to process online payments. As soon as you start payng online for an order, the details of an order and your basic contact details are passed on to Ingenico. You will be able to see the basic data that is passed on immediately and also adjust it when you actually start making the payment. We will not receive any useful information from Ingenico about your payment other than whether is was successful or not.

Reserve online

We use LeisereKing and Ideal to process online payments. As soon as you start paying online for an order, the details of an order and your basic contact details are passed on to Ingenico. You will be able to see the basic data that is passed on immediately and also adjust it when you actually start making the payment.

Cancellation policy online payments for activities

If it is necessary to cancel your reservation, you can move it free of charge to another date or you will receive a voucher from De Waldhoorn for the amount paid.

Are you coming with fewer people?

Do you come with fewer people than expected and is the number of people still sufficient for the booked activity? Let us know by e-mail at least 3 days in advance and you will receive the overpaid amount as a voucher

Does the activity continue in bad weather?

All our activities continue in the rain. Only in bad weather, such as hail, thunder or heavy gusts, do we choose not to continue the activity. We will then look together for a solution through a different date or voucher.

For what purpose and on what basis we process personal data

De Waldhoorn processes your personal data for the following purposes:

  • Sending our newsletter and / or advertising brochure only if you have given permission for this by ticking.

  • To be able to call or e-mail you if this is necessary to be able to perform our services
  • Inform you about changes to our services and products
  • Offer you the opportunity to create an account
  • To deliver goods and services to you
  • De Waldhoorn analyzes your behavior on the website in order to improve the website an to adjust the range of products and to your preferences

Automated decision making

De Waldhoorn doesn’t take decisions on the basis of automated processing about matters that may have (significant) consequences for persons. These are decisions that are made by computer programs or systems, without a human being (such as an employee of De Waldhoorn) among them.

How long do we keep personal data

De Waldhoorn doesn’t store your personal data for longer than is strictly necessary to realize the purpose for which your data are collected. We use a retention period of 7 years for the specified personal data. Data processing is necessary for compliance with a legal obligation.

Reservation details, including any personal details linked to a reservation (such as contact details), are stored with us for 2 years.

We may also retain personal data for longer if necessary, such as in the case where you registered for the newsletter and we need to keep your e-mail address for longer.

Sharing of personal data with third parties

De Waldhoorn doesn’t sell your information to third parties and will only provide it if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. De Waldhoorn remains responsible for these processes.

Cookies, or similar techniques, that we use

De Waldhoorn uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. De Waldhoorn uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and have requested your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser. See for an explanation:https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Certain cookies expire when you close your session. Other cookies remain active, but for a maximum of 2 years.

Resengo

Guarantees the proper functioning of Resengo (for instance remembering a user’s language preference, remembering if you are logged in)

Google analytics
Google Analytics collects anonymized data about the use of Resengo with the aim of improving its operation.

Hotjar
Hotjar collects data about the use of Resengo with the aim of improving user-friendliness.

Application insights
Application insights collects data about Resengo’s performance with the aim of improving it.

Facebook
When you register with Facebook, Facebook places a cookie to remember your session.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by De Waldhoorn and you have the right to data transfer-ability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion. data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to communicatie@de-waldhoorn.nl.

How we protect personal data

De Waldhoorn takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the idea that your information is still not well protected or there is evidence of abuse, please contact our customer service or mail to communicatie@de-waldhoorn.nl

General requirements

1. Contact details

De Waldhoorn
Dorpsstraat 2
NL-6731AT Otterlo
VAT-number: NL 805593743B01
Here in after called “De Waldhoorn”.

De Waldhoorn assumes that the customer who is responsible for making the purchase or booking, has sufficient knowledge of Dutch to understand these general conditions. If not, these conditions can be translated upon request.

2. Content and framework of the agreement

2.1 These general terms and conditions apply to every offer from and to every distance contract concluded between the Client and De Waldhoorn via the website http://www.de-waldhoorn.nl, related websites where De Waldhoorn products and services (such as for example http://www.resengo.com/) can be purchased and / or reserved or can be purchased and / or reserved by telephone (hereinafter referred to as “remote selling”). This agreement may consist of the purchase of products and / or the reservation of services.

2.2 These general terms and conditions take precedence over any general purchase terms and conditions of the Customer, the application of which is explicitly excluded.

2.3  The costumer can read the general terms and conditions by clicking on the link on the website http://www.de-waldhoorn.nl or in the reservation and order screen. These general terms and conditions are made available on a durable medium (pdf), which can be stored and / or printed unaltered by the Customer, so that they can easily be consulted by the Customer afterwards. Moreover, during the online purchasing process, the Customer is explicitly asked to acknowledge that he has read the general terms and conditions and accepts them without reservation. He does this by checking the box provided for this.

2.4 For remote telephone sales, these general terms and conditions are sent as a link in the confirmation email.

3. The prices and the conclusion of the agreement

3.1 The purchasing process is started as soon as the customer confirms a reservation and / or places products in the shopping cart of the webshop. The agreement takes effect from the moment that the Client agrees to accept these conditions and definitively confirms his order and / or reservation.

3.2 The products and services that the customer can purchase via the Internet are described in a sufficiently detailed manner, in the webshop itself or at http://www.de-waldhoorn.nl, to give the Customer a correct assessment of the product or service to be able to have it made. If the Customer is not sure about the content of the service or the product that he wishes to purchase via the Internet, it is up to the Customer to further inquire about this at De Waldhoorn before placing the purchase.

3.3  prices dispayed on the website http://www.de-waldhoorn.nl are placed there with the greatest care. But possible errors in these prices do not bind De Waldhoorn as long as the distance purchase is not concluded. Once the distance sale is concluded, the prices apply as they are displayed in the order overview. All offers are valid while supplies last.

3.4 The price of the offer is not necessarily an all-in price. Consumptions or options can be additionally consumed by the Client on side and will than be charged at the usual prices. For example, drinks and food are never included in the price, unless stated otherwise. Options included in the offer will always be stated clearly and axhaustively.

4. Reflection time and right of withdrawal

4.1 In the case of a purchase for non-professional use, the Customer, in his capacity as a natural person, has the right to inform the company that he wishes to cancel the purchase, without payment of a fine and without giving a reason, within fourteen calendar days from the day following the delivery of the good or the conclusion of the service agreement. The Customer only has to bear the direct costs for returning the goods.

4.2 The Customer doesn’t have the right to cancel the purchase in the following cases:

  • Services whose performance began with the costomer’s consent before the end of the cooling-off period.
  • Goods that are manufactured according to the specifications of the costomer or have a personal  character.
  • Goods that cannot be returned due to their nature.
  • Goods that can spoil or age too quickly.

In concrete terms, this means that with a remote purchase at De Waldhoorn, the Customer does not have the right to cancel the purchase in the following cases:

  • The Customer makes the reservation or places the order in the capacity of Trader or for professional use.
  • The Customer purchases a gift voucher and this has already been used up at the time that the Customer wishes to claim his right of withdrawal.
  • The Client has ordered a gift voucher and has indicated that it must be delivered at home. The creation costs cannot be canceled since these vouchers are personalized.
  • The delivered goods contains food.
  • The Client orders / reserves a service less than fourteen calendar days in advance.

4.3 If the Customer wishes to exercise his right of withdrawal, he must address his request within the withdrawal period in writing to De Waldhoorn, NL-6731AT Otterlo or via reservation@de-waldhoorn.nl

5. Advance payment and cancellation rules

5.1  When concluding a distance sale, you may be asked to pay an advance of part or all of the amount owed or to provide credit card data that belong to the customer as a guarantee. Cancellation rules apply to this.

5.2  If an advance is requested, a final payment date, which may depend on the time of ordering, will be communicated to the Customer.

5.3 If the advance payment is not received within this stipulated period, De Waldhoorn has the right to terminate the agreement unilaterally and without further notice.

5.4  In the event that the customer opts for direct online payment, De Waldhoorn has the right to unilaterally cancel this agreement provided that the payment has not been successfully completed within 30 minutes of confirming the purchase.

5.5 In the event that the Customer provides credit card details as a guarantee, De Waldhoorn has the right to unilaterally cancel this agreement provided that this information is found to be invalid or does not belong to the Customer.

5.6 Payment of the advance or the handing over of the credit card details is an irrevocable acceptance of these terms and conditions by the Customer in the event of a remote telephone sale.

5.7 In the event that the Customer cancels his order, the following cancellation rules will apply:
When purchasing goods or in case an advance was actually requested:

  • If the customer cancels more than 7 calender days for the delivery of the goods or services, he will be refunded the full advance
  • If the customer cancels between 7 and 4 calender days for the delivery of the goods or services, he will receive 50% of the advance back
  • If the Customer cancels less than 4 calendar days for the delivery of the goods or services, the entire advance will be settled as administration costs. If the credit card details are provided as a guarantee, the correct amount will be credited by a.d.h.v. this data collected. If this proves to be impossible for certain reasons (incorrect data, insufficient balance), the relevant amount will be invoiced directly to the Customer.

In case no effective advance was requested:

  • If the Customer cancels less than 24 hours for the delivery of the goods or services (for a reservation this is the confirmed arrival time), a fee of € 50 per person will be charged to compensate for the non-recoverable costs that have already been incurred in that case and the loss of profit that such late cancellation entails. Even if the Customer comes with fewer people than anticipated without timely notification, this will be considered as a late cancellation and this compensation will be charged for each missing person. If the credit card details are given as a guarantee, the correct amount will be collected by credit based on these details. If this proves to be impossible for certain reasons (incorrect data, insufficient balance), the relevant amount will be invoiced directly to the Customer.

5.8  The cancellation rules are always applied. The Customer can under no circumstances invoke force majeure (including accident, bad weather, illness, death, impediment, etc.).

5.9  Cancellations can only be made through reservations system, the appropriate links in the confirmation e-mails, by e-mail or by telephone. A cancellation is only valid if it is confirmed by De Waldhoorn by e-mail,

5.10 Not showing up or showing up late for a made reservation (no-show) is always considered a late cancellation and gives V.O.F. Cafe / restaurant De Waldhoorn irrevocably the right to apply the cancellation rules and to collect the costs.

5.11  If (part of) the advance is due back to the Customer, this will be placed on a credit account for the customer. This credit will then be used for the next order. The Customer always has the right to request the effective repayment of this credit. Interest is never due on advances and credits.

6. Confirmations and reminders

6.1  When placing an order and/or a reservation, the Client will always receive a confirmation by e-mail in case a valid e-mail address is provided and possibly a confirmation by text.

6.2 For the collection of the goods or the performance of the services, the Client receives a reminder by e-mail and / or text, unless the Client has indicated that he does not wish to receive reminders.

6.3 The Client cannot opt not to receive payment reminders if the advance is not paid directly online.

6.4 The effective delivery of confirmations and / or reminders by e-mail and / or text can never be 100% guaranteed for technological reasons. Failure to receive a confirmation or reminder can therefore never be invoked as a reason for termination or non-compliance with the agreement. If the Customer has not received a certain confirmation or reminder, he can always contact De Waldhoorn with the request to resend it.

7. Applicable law and liability

7.1 Only Dutch law applies to this agreement.

7.2 In the event of disputes, only the courts of Gelderland have jurisdiction.

7.3  The Client who makes the reservation or places the order, even if this is on behalf of someone else, will be held liable by De Waldhoorn.