De Waldhoorn, located at Dorpsstraat 2 6731 AT Otterlo, is responsible voor the processing of personal data as shown in this privacy declaration.
www.de-waldhoorn.nl Dorpsstraat 2 6731 AT Otterlo +31318591239
Seerske Zwiers is the data protection officer van De Waldhoorn she can be reached through email@example.com
personal data that we process
De Waldhoorn processed your personal data because you use our services and/or because you provide these information to us yourself. Below you will find an overview of the personal data that we process:
- First and last name
- Date of birth
- Telephone number
- Email address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Information about your activities on our website
We request these information of contractual necessity for correct recording of your reservation and to contact you regarding your reservation when needed. You will also receive a confirmation and reminders for your reservation by e-mail and possibly by a text. After you’ve been with us we possibly send you an email so ask your opinion about your visit.
If you also give us your explicit permission for this by registering for the newsletter, your e-mail address will also be used to keep you informed of our activities and promotions through e-mail. However, you can unsubscribe at any time.
Your IP-address is being registered on the moment that you make a reservation. This is used for one thing to determine your location (country) and adjust the content of the reservation flow.
On the other hand the IP address is registered with the reservation to prevent fraud. We don’t identify you based on your IP address.
Special and/or sensitive personal data that we process
Our website and/or service does not have the intensity to collect information about website visitors that are younger than 16 years. Unless they have permission of there parents or guardian. However, we can’t check whether a visitor is older than 16. We therefor advise parents to be involved in their Children’s online activities in order to prevent data being collected about children without parental consent. If you are convinced that we collected personal information about a minor without your permission, please contact us through firstname.lastname@example.org, than the information will be deleted.
By who/in which system will your information be processed?
We appeal to the third parties below to be able to carry out part of the agreement with you. We ensure that each of these third parties also comply with this privasy policy.
We use the system from www.resengo.com as main system for the management of our reservation data.
Resengo will not use your personal data in any way for commercial or other purposes without clear permission, which you can only give on the Resengo platform itself. By only book with us you never give your explicit permission for this.
When you book, a passive profile will be created on the Resengo platform. This is to be able to perform a matching based on e-mail address with the already existing profiles in the database to prevent duplicate registrations and to ensure that your personal reservations are grouped in your own name.
Incase your reservation is not compleet, your e-mail address will be stored temporarily to give you the option to complete the reservation. At that time, your e-mail address will only be stored within the Resengo platform and therefore not communicated to us.
When you provide the data to us by telephone, we will enter it manually on the Resengo platform and a matching will also be made based on the e-mail address, the combination of surname and date of birth (if you have stated what your date of birth is) or mobile phone number.
Resengo never gives personal data to third parties for commercial purposes. Resengo does not engage in direct marketing (commercial mailings, possibly based on profiling) with your personal data without your expicit consent. You can always revoke this permission once you’ve given it.
Currently it is not yet possible to have your data profiles on Resengo and therefor you can’t give permission for it. if this changes in the future, you may therefor be asked for your permission.
We use Ingenico to process online payments. As soon as you start payng online for an order, the details of an order and your basic contact details are passed on to Ingenico. You will be able to see the basic data that is passed on immediately and also adjust it when you actually start making the payment. We will not receive any useful information from Ingenico about your payment other than whether is was successful or not.
We use LeisereKing and Ideal to process online payments. As soon as you start paying online for an order, the details of an order and your basic contact details are passed on to Ingenico. You will be able to see the basic data that is passed on immediately and also adjust it when you actually start making the payment.
Cancellation policy online payments for activities
If it is necessary to cancel your reservation, you can move it free of charge to another date or you will receive a voucher from De Waldhoorn for the amount paid.
Are you coming with fewer people?
Do you come with fewer people than expected and is the number of people still sufficient for the booked activity? Let us know by e-mail at least 3 days in advance and you will receive the overpaid amount as a voucher
Does the activity continue in bad weather?
All our activities continue in the rain. Only in bad weather, such as hail, thunder or heavy gusts, do we choose not to continue the activity. We will then look together for a solution through a different date or voucher.
For what purpose and on what basis we process personal data
De Waldhoorn processes your personal data for the following purposes:
Sending our newsletter and / or advertising brochure only if you have given permission for this by ticking.
- To be able to call or e-mail you if this is necessary to be able to perform our services
- Inform you about changes to our services and products
- Offer you the opportunity to create an account
- To deliver goods and services to you
De Waldhoorn analyzes your behavior on the website in order to improve the website an to adjust the range of products and to your preferences
Automated decision making
De Waldhoorn doesn’t take decisions on the basis of automated processing about matters that may have (significant) consequences for persons. These are decisions that are made by computer programs or systems, without a human being (such as an employee of De Waldhoorn) among them.
How long do we keep personal data
De Waldhoorn doesn’t store your personal data for longer than is strictly necessary to realize the purpose for which your data are collected. We use a retention period of 7 years for the specified personal data. Data processing is necessary for compliance with a legal obligation.
Reservation details, including any personal details linked to a reservation (such as contact details), are stored with us for 2 years.
We may also retain personal data for longer if necessary, such as in the case where you registered for the newsletter and we need to keep your e-mail address for longer.
Sharing of personal data with third parties
De Waldhoorn doesn’t sell your information to third parties and will only provide it if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. De Waldhoorn remains responsible for these processes.
Cookies, or similar techniques, that we use
Certain cookies expire when you close your session. Other cookies remain active, but for a maximum of 2 years.
Guarantees the proper functioning of Resengo (for instance remembering a user’s language preference, remembering if you are logged in)
Google Analytics collects anonymized data about the use of Resengo with the aim of improving its operation.
Hotjar collects data about the use of Resengo with the aim of improving user-friendliness.
Application insights collects data about Resengo’s performance with the aim of improving it.
When you register with Facebook, Facebook places a cookie to remember your session.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by De Waldhoorn and you have the right to data transfer-ability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion. data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to email@example.com.
How we protect personal data
De Waldhoorn takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the idea that your information is still not well protected or there is evidence of abuse, please contact our customer service or mail to firstname.lastname@example.org